Capital Gold Group Frequently Asked Questions


Purchase & Delivery of Precious Metals

1) How do I purchase precious metals from Capital Gold Group?

There are 3 steps in the process of purchasing precious metals from Capital Gold Group:

  1. Call Capital Gold Group at (800) 510-9594 to speak with a Gold Specialist about your financial goals and how you can protect your assets with physical precious metals. You can also ask any immediate questions, request our FREE Definitive Gold Guide to Owning Gold and Silver, and review our risk disclosure information.
  2. Complete our Account Agreement and select your first purchases.
  3. Confirm your selections and form of payment with your Gold Specialist.
For additional information, view our featured gold and silver products.

2) Am I buying real precious metals or certificates?

You are purchasing physical precious metals that can be delivered to you or stored at a Capital Gold Group trusted and insured third-party storage option.

3) Can I take possession of my precious metals?

Yes. For almost all of our products, Capital Gold Group clients have the option of either taking direct delivery or storing their purchases at a Capital Gold Group trusted and insured third-party storage option. If you opt to take direct delivery, upon the confirmation and receipt of the agreed on funds constituting full payment of the agreed purchase price, Capital Gold Group shall ship Customer's purchase within 7-21 business days. For payments by check, this shipment will be made within twenty-nine (29) business days after a check has been received, processed and cleared. CGG shall ship purchased items to Customer through insured United States Postal Service (USPS) Registered Mail or FedEx.

4) Can I store my precious metals if I don't want to take direct delivery?

In most cases, yes. Your Gold Specialist can provide additional information on our insured, third-party storage options. Review Capital Gold Group's Account Agreement for the full terms regarding storage.

5) When will I receive my order?

Upon the confirmation and receipt of the agreed on funds constituting full payment of the agreed purchase price, Capital Gold Group will ship the precious metals within 7-21 business days. For payments by check, this shipment will be made within twenty-nine (29) business days after a check has been received, processed and cleared. CGG shall ship purchased items to Customer through insured United States Postal Service (USPS) Registered Mail or FedEx.

6) How can I receive further information from Capital Gold Group?

For more information, call (800) 510-9594 for you Free Definitive Gold Guide to Owning Gold and Silver. Capital Gold Group Gold Specialists are available to assist you Monday through Friday, 8am-5pm PST, excluding major holidays. You can also Like Us on Facebook and Follow Us on Twitter.

7) I don't understand some of the terms associated with precious metals, can you explain?

  • Bid - The wholesale market price of a coin or bar.
  • Ask - The selling price of a coin or bar.
  • Spot Price - The current price of a specific raw metal at a specified time. Spot prices are shown as the "Bid" (wholesale market price) and "Ask" (selling price).
  • Premium - Amount added to the wholesale market price of a coin or bar based on supply and demand factors.
  • Melt Value - The value of a coin or bar based on the precious metal content multiplied by the spot price of the metal.
  • Spread - The difference between a coin or bar's ask and bid price.
  • Coin Grading - The standardized grading system used to describe the condition of a coin. The most common grading system is a scale from 1-70 with 61-70 being "Mint-State," and 70 representing a perfect coin.
  • Obverse - The front side of coin ("Heads" side)
  • Reverse - The back side of a coin ("Tails" side)

8) What is the refund/cancellation policy of Capital Gold Group?

Refund and cancellation policies can be found in our Account Agreement.



Pricing of Precious Metals

9) Can you explain the "Spread" on a coin or bar?

Many people are familiar with ask and bid prices when purchasing stock, precious metals is similar. The spread on a coin or bar refers to the difference between it's ask and bid price. For example, if a coin's ask price is $1800 and its bid price is $1260, the spread is $540 or 30%. The spread on a coin or bar is different from a markup. For more information on spread, refer to the Capital Gold Group Account Agreement (Section 8).



Selling Your Precious Metals

10) Will Capital Gold Group buy back my coins?

Capital Gold Group is prohibited by law from guaranteeing to repurchase coins sold by Capital Gold Group. However, Capital Gold Group has always made buy/sell markets in the coins we offer at the highest posted bid price on the electronic exchange. This buy-back policy is not a guarantee and is subject to change without notice.

11) Will Capital Gold Group purchase coins that I bought from another company?

We do not usually purchase coins bought from other companies however, we review each buyback request on a case by case basis.



Owning Precious Metals

12) Can I add precious metals to my 401(K) or IRA?

Numerous Capital Gold Group clients choose to include precious metals in their retirement planning by setting up a precious metals IRA, 401(K), 403(B), and other retirement accounts that may be eligible for rollover. For more information, visit the 401(K) Rollover, Precious Metals IRA, and IRA Process sections of our website or call (800) 510-9594 to speak with a Capital Gold Group Gold Specialist.

13) How long should I plan to hold my precious metals investment?

All investments in precious metals should be considered long-term investments. Market conditions may dictate longer or shorter holding periods but we recommend that our clients hold onto their precious metals for a minimum of 3 to 5 years or longer to maximize profit potential.

14) How much of my investment portfolio should I allocate to precious metals?

At Capital Gold Group, we recommend 5% to 20% of your investment portfolio be held in physical precious metals. However, each collector must make this decision based on their individual financial goals and comfort with the current market.

15) Is an investment in precious metals a low-risk investment?

All investments involve some degree of risk, including precious metals. Markets fluctuate and any investment has the potential to lose or gain profits. Be sure to review our risk disclosure information, as well as the Account Agreement for a better understanding and explanation of the risks involved when investing in precious metals.

16) What factors affect the price of gold coins?

  • There are five main factors that affect the price of gold:
  • 1. Value of US dollar
  • 2. Geopolitical Conflicts
  • 3. Supply and Demand for Precious Metals
  • 4. Global Economic Instability
  • 5. Production of Gold



Privacy

17) Do I need to provide my Social Security Number (SSN) when I purchase precious metals coins/bars?

No. Capital Gold Group will only require your Social Security Number when helping to set up an IRA transaction.

18) Can my gold coins be confiscated by the government?

We cannot guarantee that any coin is exempt from confiscation by the government. Historically, gold coins with a "recognized special value to collectors of rare and unusual coins," were exempt in the gold confiscation of 1933. Today, most experts agree that pre-1933 gold coins are considered non-confiscatable by the government and that bullion coins are the most vulnerable to confiscation. To view pre-1933 coins from Capital Gold Group, visit our Coin Catalog.

Capital Gold Group, Inc.
21700 Oxnard St. Suite 600
Woodland Hills, CA 91367

(800) 510-9594 Phone
(888) 465-3998 Fax

Spot Prices

LAST UPDATED: 12 minutes ago

-1.09%

$1,187.06Gold

-2.41%

$16.21Silver

-0.73%

$1,217.50Platinum

+0.00%

$798.00Palladium

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Featured Coins

"My account executive at Capital Gold Group has been very helpful in rolling my IRA into a gold backed IRA. I have also purchased gold and silver coins at very reasonable prices. Capital Gold Group called to make sure I received my coins. I would recommend Capital Gold Group for all your coin and gold backed IRA needs."Tony H. | Parkston, SD